Frequently Asked Questions
Shipping:
Q1: Where does Lucci ship to?
A1: We currently provide shipping services exclusively within the United States.
Q2: How long does it take for orders to be processed and delivered?
A2: Orders are typically processed within 1 to 2 business days. Once shipped, the estimated transit time within the United States is 3 to 4 business days.
Q3: Is shipping free?
A3: Yes, we offer free shipping on all orders within the United States.
Returns and Refunds:
Q4: What is Lucci's return policy?
4: We have a 30-day return policy. Items must be unused, in their original condition, and include all accessories and tags.
Q5: How do I initiate a return?
A5: Please contact our customer support at lucciclothing86@gmail.com to request a return authorization. Follow the provided instructions for a hassle-free return process.
Q6: When can I expect a refund?
A6: Refunds are typically processed within 7 to 10 business days after we receive and inspect the returned item.
About Us:
Q7: Where is Lucci located?
A7: Our physical store is located at 1327 Maple Ave, Los Angeles California 90015, United States. We invite you to visit and experience our curated collections in person.
Q8: What makes Lucci unique?
A8: Lucci is a celebration of Los Angeles California vibrant lifestyle. Our curated collections capture the essence of the city's fashion culture, offering a blend of chic elegance and coastal flair.
Payment:
Q9: What payment methods are accepted?
A9: We accept payments through Shopify Payments, which includes major credit cards (Visa, MasterCard, American Express, Discover and Diner Club).
Q10: Is my payment information secure?
A10: Yes, your payment information is encrypted and securely processed through Shopify Payments. We do not store any credit card details on our servers to ensure maximum security.
General Inquiries:
Q11: How can I contact Lucci for assistance?
A11: For any further assistance or inquiries, please contact our customer support at lucciclothing86@gmail.com. We're here to help!